Frequently Asked Questions

Please stand outside with a clear view of the sky. The very first GPS fix can take minutes since fitbit has to know where it is in order to know which satellites to check for. more tips on

All devices, especially the Ionic

Many users report that reinstalling the app solved the issue. Other users report that Factory reset the watch and remove it from your Fitbit account works.

Versa 1, Versa Lite and Versa 2

These devices don't have an inbuilt GPS and therefore a constant connection with the phone must be present. You will actually get the distances from your phone to the green instead of your wrist. Keep your phone near or in your pocket.If you walk away too far from your phone, the GPS update stops.

Make sure the Fitbit app on your phone configured with these settings:
  • Allow Always access to location
  • Allow to run in background
  • No battery optimization is performed on the fitbit app as it can kill the app processes.

The app used to be free until september 2020. So If you used the app fore that, you actually didn't pay. If you open the app and there is a screen showing a 6 digit you can do the following:

Fitbit does not have a native payment method and therefore I have use a Third Party payment provider. After reinstalling the app, we cannot know if you already paid or not and therefore you have to manually unlock the app.

The Fitbit phone connection has always been buggy. I hope fitbit will improve this. Restarting the app might work. Make sure that Bluetooth is turned on on your phone.

First of all, check if your course exist at If it really does not exists, please fill in the form below. Please specify the Name of the course, the address, number of holes.

If there is a phone connection and gps fix. The courses should be found within 10 seconds. Otherwise, restart the app. If the problems persists, check your internet connection or reinstall the app.